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As we create each piece to order (unless specified otherwise in the item description), please allow 6-8 weeks for production time. Please see shipping tab for delivery timelines and details.

Please note that CAD revisions are not taken into account in this production timeframe. As such, please expect an extended production timeframe if revisions are requested by the customer.

If you’re looking for a shorter turnaround, please email us prior to ordering so we can confirm if this is feasible. Please send these inquiries to team@zenmoissanite.com.

Read our Production Timeline Guide for more details

Please refer to our international sizing chart to obtain information on converting your finger size.

Note that it is important to get your finger measured prior to placing your order. 

Here are some options that can help you measure your finger size: 

Option 1: Visit a local jeweler to have your finger measured. 

Option 2: Order an inexpensive metal ring sizer online (on Amazon for example).

We offer full, half, and quarter sizes, so we can accommodate you if you’re in between sizes.

Each piece of Zen Moissanite comes with a velvet ring box or envelope, and is shipped with discreet packaging.

We offer complimentary express shipping on all Zen Moissanite orders. Our express shipping takes 2-4 business days on orders in North America (may take longer in some areas of the world). Please refer to the lead time tab for details on the production time frame.

Sales taxes are only charged on Canada based orders. International orders may be subject to duties and customs tax upon crossing their country's borders. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling costs and may be collected upon delivery from the carriers for certain packages. These charges are the client’s responsibility.

Perform routine cleaning and care practices on all moissanite jewelry. 

Care

-Remove jewelry before physical activity, sleeping, and shower.

-Avoid harsh chemicals, lotions, and oils while wearing your ring.

-Complete bi-annual professional inspections and maintenance repairs (as needed).

-Remove jewelry if the prongs or stones become loose.

Cleaning

-Perform weekly routine cleanings.

-Use a mild soap, warm water, and a soft toothbrush to clean the ring. Soak for 10 minutes, gently scrub, then rinse off to dry.

-For any oil build up, we recommend cleaning your moissanite with a silver polish. (Wrights Silver Cream is a great option)

-Have your ring professionally cleaned once a year.

-We offer complimentary professional cleanings on all Zen Moissanite jewelry.

Read our Cleaning & Guide for more details

All Zen Moissanite jewelry is covered by our Limited Lifetime Warranty and Lifetime Manufacturer’s Warranty.

Limited Lifetime Warranty Terms & Conditions

The Limited Lifetime Warranty is applicable to all Zen Moissanite moissanite gemstones (including loose moissanite gemstones and moissanite gemstones that are part of jewelry pieces).

The Limited Lifetime Warranty covers all changes to optical properties (clarity, colour, and brilliance) of the moissanite gemstone.

The Limited Lifetime Warranty is automatically applied to each Zen Moissanite purchase and is only available to the original purchaser.

Any alterations or treatments to the Zen Moissanite gemstone will void the the Limited Lifetime Warranty.

Lifetime Manufacturer Warranty Terms & Conditions

The Lifetime Manufacturer Warranty is applicable to all Zen Moissanite gold and/or platinum jewelry settings (rings, earrings, necklaces, bracelets).

The Lifetime Manufacturer Warranty covers structural (setting) damage resulting from manufacturing defects.

The Lifetime Manufacturer Warranty is automatically applied to each Zen Moissanite jewelry purchase and is only available to the original purchaser

The Lifetime Manufacturer Warranty does not cover bending/warping or prong movement due to wear and tear damages in your Zen Moissanite gold/platinum jewelry.

Any alterations or treatments to the Zen Moissanite gold/platinum jewelry will void the the Lifetime Manufacturer Warranty.

Please refer to our warranty page for further information.