IMPORTANT NOTICE - WARRANTY REGISTRATION
Zen Moissanite Warranties (Limited Lifetime Warranty & Lifetime Manufacturer’s Warranty) are now applied automatically to every purchase. We are currently updating our warranty cards (included in your package) so we ask to please ignore the registration prompt as it is no longer required. Please contact us if you have any questions regarding your Zen Moissanite Warranties.
Moissanite Gemstone Warranty
Limited Lifetime Warranty on Zen Moissanite Gemstones
Every piece of Zen Moissanite jewelry is created to make a lasting impression. For this reason, all Zen Moissanite gemstones are covered by our Limited Lifetime Warranty.
We handcraft each piece with peace of mind that your gemstone will maintain its optical properties as long as you own it. Our Limited Lifetime Warranty covers all changes to the optical properties of your Zen Moissanite gemstone. This includes the stone’s clarity, color, and brilliance. On top of knowing that your Zen Moissanite is ethical and eco-friendly, you can be sure that you will enjoy it for your whole lifetime. Each purchase includes a Certificate of Authenticity & Limited Lifetime Warranty card.
Below are the terms and conditions involved in Zen Moissanite’s Moissanite Limited Lifetime Warranty:
The Limited Lifetime Warranty is applicable to all Zen Moissanite moissanite gemstones (including loose moissanite gemstones and moissanite gemstones that are part of jewelry pieces)
The Limited Lifetime Warranty covers all changes to optical properties (clarity, color, and brilliance) of the moissanite gemstone
The Limited Lifetime Warranty is automatically applied to each Zen Moissanite purchase and is only available to the original purchaser, for their whole lifetime
Clients must keep their original receipt of purchase in the event of a claim
The Limited Lifetime Warranty does not cover theft or loss of the stone
The Limited Lifetime Warranty does not cover damage due to abuse or misuse of your Zen Moissanite gemstone
The Limited Lifetime Warranty does not cover scratches, cracks or dents in your moissanite gemstone due to wear and tear damages
Any alterations or treatments to the Zen Moissanite gemstone will void the the Limited Lifetime Warranty
Gold/Platinum Setting Warranty
Lifetime Manufacturer Warranty on Zen Moissanite Jewelry
At Zen Moissanite, we craft all of our jewelry pieces to the highest standards of quality and craftsmanship. We offer a complimentary Lifetime Manufacturer Warranty against manufacturing defects on all of our fine jewelry. This Lifetime Manufacturer Warranty applies to structural damages that can be traced back to the manufacturing of your piece, resulting in manufacturing defects. The warranty excludes coverage for wear and tear, negligence, accidents, loss and theft.
The Lifetime Manufacturer Warranty guarantees that our jewelry will be free from manufacturing defects at the time of delivery (prior to being worn). If a warranty issue is found, Zen Moissanite will repair the warrantied damage or replace the item without charge (our discretion). In the rare event that there seems to be a defect with any jewelry piece, please contact us directly so we may evaluate your piece.
A $75 CAD deposit will be taken before the shipment of your item to Zen Moissanite for evaluation, which covers the cost of shipping and an evaluation by our expert goldsmiths to determine if the damage is warrantied. Once the deposit is received, our team will provide a return label for the ring to be shipped back to Zen Moissanite. It is the client's responsibility to ensure the ring is received at Zen Moissanite and to cover any duties and customs fees associated on international packages. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the Lifetime Manufacturer Warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
Since gold and platinum jewelry is susceptible to damage due to normal wear and tear (as they are malleable materials), our policy does not cover any repairs resulting from these damages. If the piece is damaged due to a manufacturing defect, you can ship the ring to us for inspection. Once the inspection is complete and the determination has been made as to what caused the damage (manufacturing or other / wear and tear), our team will be in touch to discuss the repair options.
We recommend that you perform regular (yearly is the recommended frequency, at minimum) professional cleaning and maintenance repairs to preserve the quality of your moissanite & gold ring. Since these repairs are due to natural restoration practices and not manufacturing defects, they are not included under our Limited Manufacturer Warranty.
Below are the terms and conditions involved in Zen Moissanite’s Manufacturer Warranty:
Lifetime Manufacturer Warranty Terms & Conditions
- The Lifetime Manufacturer Warranty is applicable to all Zen Moissanite gold and/or platinum jewelry settings (rings, earrings, necklaces, bracelets)
- The Lifetime Manufacturer Warranty covers structural (setting) damage resulting from manufacturing defects.
- The Lifetime Manufacturer Warranty guarantees that our jewelry will be free from manufacturing defects at the time of delivery (prior to being worn).
- The Lifetime Manufacturer Warranty is automatically applied to each Zen Moissanite jewelry purchase and is only available to the original purchaser
- Clients must keep their original receipt of purchase in the event of a claim
- The Lifetime Manufacturer Warranty does not cover theft or loss of the jewelry piece
- The Lifetime Manufacturer Warranty does not cover damage due to normal wear & tear, abuse or misuse of your Zen Moissanite jewelry piece
- Any alterations or treatments to the Zen Moissanite jewelry piece will void the Lifetime Manufacturer Warranty
- The Lifetime Manufacturer Warranty does not cover bending/warping or prong movement due to wear and tear damages in your Zen Moissanite gold/platinum jewelry
- Any alterations or treatments to the Zen Moissanite gold/platinum jewelry will void the the Lifetime Manufacturer Warranty
Small Stones Replacement
We offer complimentary replacement of small pavé stones (under 2mm) within the first 6 months of receiving the ring in the event that they fall out of your setting. The client is responsible for all shipping fees incurred when sending the ring to and from Zen Moissanite for repair. It is typical for repairs to take 4-5 weeks from the date the ring is received. Alternatively, to save on shipping and transit time, we can ship you the small stone(s) for repair at your local jeweler.
Our Limited Lifetime Warranty (moissanite) and Lifetime Manufacturer Warranty (jewelry) apply to the gemstone’s optical properties and protect against any manufacturing defects on your jewelry piece. As our warranties do not cover wear and tear damage to the ring’s setting, we recommend clients obtain insurance if they would like to have these damages covered. This can be done by purchasing jewelry insurance from your home insurance company or through a jewelry insurance company such as Jewelers Mutual (https://www.jewelersmutual.com). Having an insurance policy can protect your moissanite ring against loss, theft, or any other damages that occur due to normal wear.
Repairs outside of the Limited Lifetime Warranty and Lifetime Manufacturer Warranty
Any flaws and/or damages outside of the Limited Lifetime Warranty and Lifetime Manufacturer Warranty will be assessed by the Zen Moissanite Team. Based on the Zen Moissanite Team’s evaluation, clients will be provided repair options (on a case by case basis) and a quote for the work. The client is responsible for all shipping fees incurred when sending the ring to and from Zen Moissanite for repair.
Questions or concerns about your Warranty? Contact us
We want to ensure your piece of Zen Moissanite jewelry will make an impression that will last a lifetime. Please feel free to contact us if you have any further questions or require additional information about our Limited Lifetime Warranty and Lifetime Manufacturer Warranty.