We’re so excited to meet you!
We’re passionate about all things jewelry but,
We LOVE working with couples…
What We Offer
Our 18 years of wine, we commitment
One-on-one & Dedicated to you
Flexible & No Pressure Appointments
Expert guidance & Education
Compare & Narrow Down Preferences
Discover & Browse
Get your finger measured
How It Works
Why our consultations are by appointment only
Types of Consultations we Offer
OUR WORNDERFUL ARRANGEMENTS
Shopping & Checkout Assistance
OUR WORNDERFUL ARRANGEMENTS
Browse with a Personal Shopper
Consultation with an Expert Designer
We’re so excited to work with you!
Can I visit your store without an appointment?
Why are consults by appointment only?
We believe that your experience with us should be as unique and special as the jewelry you’re looking to create. That’s why we offer consultation appointments to provide you with a personalized and tailored experience. Our team wants to ensure that you have all of your questions answered, that we have the necessary items on hand, and that we can verify stock with our production manager ahead of you coming in. All of this takes time and attention to detail, which is why we offer consultations by appointment only. This allows us to provide you with the time, care, and guidance you deserve!
How do I book a consultation?
To get started with booking your Phone, Virtual, or In-Person Consultation, simply choose the type of appointment that best fits your needs. We offer 4 appointment types: 1) 20-minute Q&A session 2) 20-minute Shopping & Checkout Assistance 3) 20-minute Browse with a Personal Shopper session and 4) 40-minute Consultation with an Expert Designer. Then, fill in your information in the booking form and submit. Our team will promptly review your request and offer you a selection of available dates and times. Once you confirm your appointment, we’ll send you a confirmation email and add it to our calendar! Virtual consultations will be provided with a link to a video call platform. We’ll make sure to have a curated selection of jewelry for you, tailored to your specific needs. Please show (virtually or in person) a few minutes prior to the start of your appointment and your Jewelry Consultant will greet you.
Is the consultation free?
Yes, our consultations are complimentary. Although you are welcome to purchase your ZM item (either in full or start a payment plan) at the time of your appointment to lock in your quoted price, there is no commitment requirement or pressure to purchase during our consultations. We understand you may not be ready to buy or want to weigh your options before ordering!
What is a virtual appointment?
What do I need to access a virtual consultation?
To access your virtual consultation, you will need access to a computer/laptop, a decently strong/fast internet connection, and an email address (preferably Gmail).
What platform do you use for virtual consultations?
We use a platform called Calendly to book appointments and Google Meet for virtual consultations.
Can I bring my partner to my consultation?
Absolutely! Please feel comfortable to bring a partner, friend or family member to your appointment. We kindly ask that you limit your appointment to 1-2 guests for a maximum total of 3 guests at a time.
How can I cancel my consultation?
How can I reschedule my consultation?
To reschedule your consultation, please email us at firstname.lastname@example.org as soon as possible, or at minimum 1 business day in advance.
Can I change my appointment type?
Yes! If your needs have changed since booking your appointment and you would like to change your appointment type, please email us at email@example.com as soon as possible, or at minimum 1 business day in advance.
Do you have a selection to shop from?
Yes, we have a small jewelry selection available in our showroom for you to browse and purchase from. We have a range of moissanite engagement rings, wedding bands, earrings, necklaces, and bracelets in solid gold and platinum. We strive to keep a variety of designs, stone shapes, stone sizes, stone cuts and metals in stock to accommodate your preferences. Although our entire selection is not always listed on our website, you may consult our in-stock selection here to get a general idea of our currently available in store options.
Do you have my ring size?
We have a small selection of rings to browse from and try on. They typically range from sizes 4.5 to 7. Although we try to carry a range of sizes, we cannot guarantee we will carry your ring size in store at the time of your visit.
Will you have the design I want to see in store for my appointment?
As each ZM piece is made to order and completely customizable, we offer endless customization and combination possibilities. Although we try to keep our showroom stocked with popular designs and it’s possible you will find exactly what you’re looking for, we cannot guarantee we will have your desired design (with your exact combination of specs) available for viewing in store at the time of your appointment. That said, we will do our best to have your preferred design, or something similar, available to you during your appointment. So while we can’t guarantee that every single detail you want will be available for viewing in-store, we’re more than happy to help you identify design features that fit your style and preferences.
Is your showroom accessible?
Our showroom is accessible for wheelchairs and mobility aids. There is a ramped curb a few feet from our entrance. We do not have a push to open button at our entrance but one of our staff members can assist with letting you in! If you require any accommodations, please let us know while filling out your consultation request form and we will do our best to accommodate your needs.
Do you offer evening or weekend appointments?
We are currently open weekdays between 9 am and 5pm EST, and booking appointments weekdays between 10am and 4pm EST. We don't offer evening or weekend appointments at this time. However, we understand that many of our clients have busy schedules and may require appointments outside of these hours. We are constantly evaluating our business and are hoping to expand our hours to better serve our clients in the future. Rest assured, if we do decide to offer evening or weekend appointments, we will make sure to communicate this with our clients through social media and our official website. In the meantime, please don't hesitate to contact us during our regular business hours to schedule an appointment or ask any questions you may have.