Production Timeline Guide
How Long Will My Zen Moissanite Order Take?
We know good things take time.
That’s why we prioritize quality craftsmanship in every piece of Zen Moissanite jewelry. Each handcrafted design is made to order after purchase and brought to life through our custom fabrication process.
Since creating each detail of your custom design takes time, it’s important to consider the production timeline before planning your proposal. Although our standard production time frame takes 6-8 weeks from the order date for completion, there are variables to consider that may increase this timeline when ordering your custom engagement ring.
Regardless of the design (custom vs standard listing), we strive to create one-of-a-kind rings that shine from start to finish. If you’re interested in learning more about our custom process and production timeline, keep scrolling!
Lead time at a glance
Ordering A Listed Design
Ordering A Listed Design
Our standard production timeline on listed rings is 6-8 weeks from the order date + shipping. Listed designs include rings, bands, earrings, necklaces, and other jewelry pieces listed on our website. These are popular and frequently purchased/produced designs that each team member (including our designers, gem cutters, and goldsmiths) are familiar with. All standard listings are made to order and can be created with or without customizations. With so many options to choose from, customization possibilities on listed ring designs truly are endless. Any customizations on standard listings should be considered in the production timeline and discussed with the Zen Moissanite customer care team ideally before purchase. That being said, changes and customizations are possible until the CAD (computer design) is approved.
Listed Designs (Without Customizations)
Purchasing a listed design with no added customizations (especially popular designs featuring popular stone shapes/facet patterns/sizes) are usually the fastest rings to produce. While ordering from our selection of standard listings can shorten the production time frame, we ask clients to allow up to 8 weeks for production as all Zen Moissanite purchases are made to order. Take note, that if multiple revisions are required on the CAD design, this will extend the production timeline. If a faster turnaround time is required on a standard listing, please refer to our expedited order process for more information.
Listed Designs (With Customizations)
Although producing listed designs with added customizations take on average the same amount of time as those without, keep in mind that some requests require more time to plan and incorporate into a design. Please note that the planning phase (recommendation, communication, and review time between the client, customer care staff, and production team) is not accounted for in our standard timeline. Since all consultations/recommendations take time, please consider the consultation process when planning ahead for your proposal. Additionally, we know from experience that adding customizations to standard listings can require CAD revisions which will increase the production timeline. The CAD's purpose is to help clients visualize their ring from all angles, review if the specs are suitable to them, and determine if the drawing represents their vision before we proceed with our work. Sometimes, adding or removing certain features sound great in theory, but in practice, could lead to you changing your mind (and your design!). We strive to be transparent through each stage of the custom process, so you can be sure you’re receiving a ring that’s right for you.
Ordering A Custom (Non-Listed) Design
The standard production timeline on all custom non-listed ring designs (in best case scenario), is 6-8 weeks from the order date + shipping. Keep in mind that the production timeline is dependent on the CAD approval, and that CAD revisions are not considered in this time frame. As such, please expect an extended production timeline if one or multiple CAD revisions are requested. We’d like to mention that it’s common for custom designs to require multiple revisions, which can add weeks to the production timeline. Since each design is made to order, and unique customizations take time/consideration, communicating with our customer care team is an important part of the production process. Once your order is placed and all the key decisions have been made, we aim to make this process as easy as possible for you. If you’d like to learn more about our customization options, contact us and our team will help you bring your
vision to life.
The Custom Process
(On average 1-2 weeks before purchase, although some clients begin this process months in advance to finalize each detail)
Start by envisioning your dream design. Share your inspiration with Zen Moissanite jewelry experts who will guide you through the process of designing your custom piece. At this stage, our team will suggest design details and customizations based on your preferences and prepare simple mock up designs.
(Approximately 7-14 days from the order date)
During the design process, each client receives a CAD (computer design) of their jewelry for review and approval. Each detail is expertly drawn and rendered to perfection. As mentioned, keep in mind that if multiple revisions are required to the CAD design, this will extend the production timeline.
Repairs, Maintenance, and Resizing
In stock designs are ready to order and ship without customizations. Ready to order designs are delivered in 3-5 business days (for orders in North America, may take longer in some areas of the world). If the ring requires resizing, please account for an additional 3-4 weeks resizing time. However, if no resizing is selected, the ring is shipped (in the featured size) out in the next 1-2 business days. Choosing an in-stock design means you will receive a quality ring in a shorter production time frame. To find out if this is the right fit for you, browse our dazzling selection of ready to ship designs!
Loose StonesWhen ordering a loose stone, it’s important to consider the size, shape, and cut of moissanite. Since each gemstone is grown, hand selected and cut to perfection after purchase, the production timeline for your custom loose stone takes approximately 3-4 weeks from the order date for completion.
Payment Plan Timeline
We know that designing your dream ring takes time. That’s why we give you the choice to pay for your order upfront or start a layaway payment plan. We believe in offering payment flexibility, no matter your financial situation. All payment plans are done in house and have no interest or time limit. They’re set up through a PayPal invoice that allows you to make partial payments (you decide how much and when to do them), so you’re fully in control and can customize a timeline that suits you and your budget.
- Once we have received 50% of the full amount, we start the work (create the CAD, cut the stones, cast the ring).
- Once we have received 100% of the payment (and the ring is ready), we ship it out.
- As with all other orders, they are non-cancellable.
Repairs, Maintenance, and Resizing
All resizing, maintenance, and repairs require 4-5 weeks to complete once we receive the ring. If the repair is a complete remake, then more time may be required. If you have any questions regarding repairs, or need your to have your ring resized, please reach out to the Zen Moissanite care team for additional information.
We offer complimentary express shipping on all Zen Moissanite orders. Please allow 2-4 business days for orders in North America, and 5+ business days on all international orders (outside of North America, including Hawaii or remote locations). Although we try our best to deliver the ring to you as fast as possible, shipping delays are circumstances out of our control. We suggest taking weekends, holidays, and peak seasons into account in the shipping timeline.
How to Plan Ahead
Much like planning for your once in a lifetime proposal, it’s important to plan ahead when designing your custom engagement ring. We strongly recommend you start considering custom options, shipping timeline, and any necessary revisions, at least 10 weeks before the date you wish to propose. This will give you some wiggle room to account for any variables and delays that may occur in the timeline of your order. We’ve put together some helpful tips and things to consider when planning for your moissanite engagement ring.
Things to consider
Expediting Your Order
Every piece of Zen Moissanite jewelry is carefully handcrafted and made to order after purchase. Although it is possible to complete some orders faster than our standard production timeline (approximately 6-8 weeks from the order date), we encourage you to allow adequate time for your order to be completed,inspected and delivered. Our orders are processed and completed on a first come, first serve basis. That being said, we understand that certain circumstances may lead to wanting an order in a shorter turnaround time. If you require an expedited service and aim for a production timeline under 6-8 weeks, we offer Order Prioritization for a fee of 250 CAD. This fee includes placing your order ahead of others placed before yours, cutting the stone in advance (upon placing the order), starting production as soon as the CAD is approved, and shipping your order using expedited shipping (typically 1-2 business days depending on your location). Keep in mind that if you require multiple revisions to your CAD design, this can extend the production time frame. Opting for Order Prioritization should be discussed prior to placing your order to allow our team to determine if the timeline is feasible and to organize all components to ensure this accelerated process is a success. A deadline will be agreed upon by the client and customer care team before the fee is applied.
Each piece of Zen Moissanite jewelry is handcrafted with expert care and attention to detail. Since quality products take time, we ask that you consider the production timeline before placing your custom order. Whether you’re choosing from a standard listing, or creating a (non-listed) custom design, we’re here to guide you through each stage of the production process. As always, we strive to make this experience as simple, stress free, and efficient as possible. If you have any questions regarding our production timeline or to start creating your own dream ring, please contact us!
Terms and Conditions
Please consult our Terms and Conditions page for additional details.