Gift Card
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Zen Moissanite gift card.
Upon purchase, gift card information will be provided to recipient of choice and/or will be available to print.
Determine Your Finger Size
We offer full, half, and quarter US/Canadian sizes.
Please refer to our international sizing chart to obtain information on converting your finger size.
Note that it is important to get your finger measured correctly prior to placing your order.
Here are some options that can help you measure your finger size:
• Recommended: Visit a local jeweler to have your finger measured.
• Order an inexpensive metal ring sizer online (on Amazon for example).
Start a Payment Plan
Here at Zen Moissanite, you have the choice of paying for your whole order upfront, or to start a flexible payment plan.
Zen Moissanite Payment Plan
Pay on your own time - No interest rates or time limits!
- Available to all clients worldwide.
- This in-house plan is offered through us via PayPal Invoice.
- There is no eligibility criteria.
- There are no interest rates or time limits (you simply pay as much as you want when you want towards the owed amount).
- Once we have received 50% of the full amount, we start the work (create the CAD, cut the stones, cast the ring).
- Once we have received 100% of the ring (and the ring is ready,) we ship it out.
- With this option, you must complete your payment before we ship the ring to you.
- To proceed with this payment plan, please contact us with your order details.
Affirm Payment Plan
Receive the ring before completing your payments!
- Available to Canadian clients only.
- This plan is available through a third-party, Affirm.
- You must apply to determine if you're eligible.
- Interest rates may apply based on the length of the payment period.
- The benefit with this plan is you can receive the rings before completing your payments.
- To proceed with this payment plan, add your order to cart, proceed to checkout & select Affirm under the Payment Section.
For more information, please read our Payment Plans Terms & Conditions.
Cleaning & Caring for Your Jewelry
Implementing routine cleaning and care practices for your ZM jewelry is crucial to help it maintain longevity!
While our fine jewelry is designed for regular everyday wear, please consider these care tips to minimize the risk of damage and avoid maintenance and incidental repairs:
Remove Jewelry Before
• Physical Activity (Playing Sports or Working Out)
• Rigorous Manual Labour (Dishes, Cleaning, etc.)
• Sleeping
• Swimming or Showering
• Applying Products (Makeup, Lotion, etc.)
Care Tips
• Remove jewelry before strenuous activities.
• Avoid harsh chemicals, lotions, and oils while wearing your ring.
• Complete bi-annual professional inspections and maintenance repairs (as needed).
• Remove jewelry if the prongs or stones become loose & repair as soon as possible.
Cleaning
• Perform weekly routine cleanings to prevent buildup.
• Use gentle soap, warm water, and a soft toothbrush to clean the ring. Soak for 10 minutes, gently scrub, then rinse off to dry.
• For any oil build up, we recommend cleaning your moissanite with a silver polish. Wright's Silver Cream is a great option.
• Have your ring professionally cleaned once a year.
• We offer complimentary professional cleanings on all Zen Moissanite jewelry.
Insurance
• We encourage all clients to protect their ZM jewelry against loss, theft, disappearance, and incidental damages with comprehensive jewelry insurance.
• We recommend Jewelers Mutual
Please read our Cleaning & Guide for more information.
FAQS
WARRANTY
Zen Moissanite jewelry is covered by:
• Moissanite Gemstone Warranty
• Applicable to all Zen Moissanite moissanite gemstones.
• Covers all changes to optical properties (clarity, colour, and brilliance) of the moissanite gemstone.
• Any alterations or treatments to the Zen Moissanite gemstone will void Warranty.
• Manufacturer’s Warranty
• Applicable to all Zen Moissanite gold and/or platinum jewelry settings (rings, earrings, necklaces, bracelets).
• Covers any errors, defects or discrepancies between the ordered/approved product and the received product.
• Covers structural (setting) damage resulting from manufacturing defects.
• This warranty does not cover bending/warping or prong movement.
• Any alterations or treatments to the Zen Moissanite gold/platinum jewelry will void the Warranty.
• Small Stone Replacement
• Covers the replacement or small pavé stones (under 2mm) within the first 6 months of receiving the ring in the event they fall out of your setting.
The warranties are automatically applied to each Zen Moissanite purchase and are only available to the original purchaser.
Please consider protecting your ring against loss, theft, disappearance and incidental damages with comprehensive Jewelry Insurance.
Read our warranty page for further information and don’t hesitate to contact us if you have any questions/concerns.
RESIZING
To ensure a seamless experience, we recommend taking precise measurements before placing your order. This step is crucial as resizing rings significantly, up or down, can pose challenges.
Our ring sizes are available in full, half, and quarter size increments, so if you fall in between sizes, we can accommodate! If you’re hesitating between two sizes, we typically recommend opting for the bigger option.
In case your ring ever requires resizing in the future, you can either resize it through us or through a local jeweler. Please note that we guarantee our work while any work performed elsewhere will void your manufacturer warranty.
Please refer to our international sizing chart to obtain information on converting your finger size.
SALES TAXES & DUTIES
Canadian Clients
Sales taxes are not included in the product listings. Taxes are calculated and charged on Canadian based orders at check out. Sales taxes will vary based on your province.
International Clients (outside of Canada)
Import duties, sales taxes, and brokerage fees are not included in the product price or shipping and handling costs.
Unlike local Canadian orders, we do not charge sales taxes to international clients at checkout. International orders (outside of Canada) may be subject to duties and customs tax upon crossing their country’s borders. These charges are the client’s responsibility.
Once the package reaches the border, our courier will contact you to collect these fees on behalf of your customs agency/border services. You will be required to coordinate and submit the payment directly with the provided courier service.
We cannot estimate these fees as they vary based on the package's value and destination. To determine what these additional costs will be, we advise you to check with your state/country’s customs and border office to avoid any surprises.
Please be advised that failure to pay these fees in a timely manner may result in the package getting returned to the sender (Zen Moissanite). These delays are beyond our control and may significantly impact your delivery timeline. In the event that the package is returned to sender due to unpaid custom fees, the recipient (Client) will be responsible for covering the cost of a second shipping fee.
Please contact us if you have any questions/concerns.
RETURN & REFUND POLICY
• Cancellation fees are commensurate with the order’s progress.
• We do not accept returns or exchanges on any Zen Moissanite Jewelry (made to order or in stock items) regardless of condition (new or used).
Please read our Refund Policy for more details and contact us if you have any questions/concerns.
PACKAGING
Each piece of Zen Moissanite jewelry comes with branded packaging:
• Engagement rings & wedding bands come in a Zen Moissanite velvet ring box.
• Lifestyle jewelry comes in a Zen Moissanite box or envelope.
Shipping Packaging
Our jewelry is packaged and shipped inside a discreet plain white box.
Shipping Label
Please note that all packages require a shipping label with the following information:
Canadian orders
• Sender Name (Jennifer CD)
• Receiver Name (Client)
International orders (outside of Canada)
• Sender Name (Jennifer CD)
• Receiver Name (Client)
• Item Details for export/import purposes
• Value of piece
Please contact us if you have any questions/concerns.
Payment Options
We offer flexible payment options with each piece of Zen Moissanite jewelry.
Pay in Full (Credit Card, PayPal)
Pay in Installments
• Affirm (Canada Only)
• In-house Payment Plan (PayPal)
Contact us at team@zenmoissanite.com to learn more about if these payment options are right for you.
