Return & Exchange Policy
If for any reason you are not satisfied with your moissanite, you are entitled to return or exchange your stone, no questions asked! Zen Moissanites have a 7 day return policy which means you must return it to us (in Ottawa, Canada) within 7 days of having received it yourself.
Each of these transactions have a 20% restocking fee associated with them. The buyer is also responsible to return the stone to us (cover shipping cost as well as duties and taxes if applicable).
For refunds, all of the parts that you received must be returned to us such as the packaging and warranty card.
Custom orders (custom jewelry) is typically non-refundable and final sale. Please contact us to see if this applies to your specific piece.
Once an order is placed, it is not cancellable as we start cutting your stone and producing your order right away.
We offer in-house layaway plans and many of our clients (US residents only) can also use PayPal Credit.
With PayPal Credit, you can enjoy many payment options. Learn more here.